Terms & Conditions | Rat-Ryder

This website is operated by Rat-Ryder (“we”, “us”, “our”).
By placing an order through this website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use this website.

2. Orders & Contract

All orders placed through this website are subject to acceptance and availability.

A contract for the purchase of goods is formed only once your order has been accepted and dispatched.
We reserve the right to refuse or cancel any order, including where:

• an item is incorrectly priced or described
• payment cannot be authorised
• fraud or unauthorised activity is suspected

3. Pricing & Payment

All prices are shown in GBP (£) unless stated otherwise.

We take reasonable care to ensure pricing accuracy; however, errors may occur.
If a pricing error is identified, we will contact you before processing your order.

Payment must be received in full before goods are dispatched.

4. Delivery

Delivery times are estimates only and are not guaranteed.

Full delivery details, including dispatch times, shipping rates, and international information, are available on our
Shipping & Delivery Information page.

We are not responsible for delays caused by events outside our reasonable control, including postal delays, customs processing, or carrier disruption.

5. Returns & Refunds

Our returns and refunds process is set out in full on our
Refunds & Returns Policy page.

That policy forms part of these Terms & Conditions.

6. Custom & Personalised Items

Custom-made or personalised items are produced to customer specification and are non-returnable, unless faulty.

Customers are responsible for ensuring all details provided for custom items are correct before placing an order.

7. Business, Resale & Commercial Purchases

Products sold via this website are intended for personal use only.

We reserve the right to refuse orders, returns, or refunds where items are purchased for:

• resale
• business or commercial use
• promotional purposes
• bulk or commercial buying

8. Custom Designs & Intellectual Property

All designs, artwork, graphics, illustrations, layouts, and visual elements created or adapted by Rat-Ryder, including those produced for custom or personalised orders, remain the intellectual property of Rat-Ryder, unless otherwise agreed in writing.

The purchase of a product does not include the transfer of ownership, copyright, design rights, or reproduction rights for any design used or created as part of the order.

This applies to:

• original designs created by Rat-Ryder
• designs adapted or improved at a customer’s request
• revisions or development work carried out during the design process

Designs are supplied for use on the purchased product only and may not be reused, reproduced, shared, or supplied to third parties for commercial purposes without prior written permission.

Unauthorised commercial use of Rat-Ryder designs may be subject to appropriate action to protect our work.

If design rights or licensing are required for a specific project, please contact us to discuss available options.

9. Website Content & Intellectual Property

All content on this website, including text, images, designs, logos, and graphics, is the property of Rat-Ryder and may not be copied, reproduced, or distributed without prior written permission.

10. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation

To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profit, business, or opportunity.

Our total liability in connection with any order shall not exceed the value of the goods purchased.

11. Events Outside Our Control (Force Majeure)

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• postal or courier disruption
• customs delays
• industrial action
• severe weather

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

The version in force at the time an order is placed will apply.