IMPORTANT INFORMATION ABOUT REFUNDS AND RETURNS

Although Rat-Ryders is known for “not giving a rat’s arse”, we do, however, care about our customer service and you, the customer!! That’s why we operate a full, no-quibble Returns Policy. Our policy lasts 14 days. If 14 days have gone by since your purchase, then, unfortunately,  we can’t offer you a refund or exchange, so If you don’t like what you’ve bought, don’t wait until tomorrow, Simply email us straight away at ratryderdesigns@gmail.com for authorisation. PLEASE NOTE: THE RETURN POSTAGE IS YOUR RESPONSIBILITY.  Items must be returned within 14 days of requesting a return. Your refund will be processed within 4-5 days.   Please note the cost of the return shipping is the responsibility of you (The Buyer) and will not be refunded.  Refunds will normally be made using the same method as the original payment (minus original postage costs.) i.e. a credit card purchase will be refunded through your credit card account.

• The cost of returning goods remains the responsibility of YOU the customer.
• All items MUST be returned unused and in the original packaging.
• We DO NOT accept returns on custom-made items.
• Rat-Ryder reserves the right to reject returns or refunds for products that it believes were bought for purposes other than personal use.
  This covers organisations, people, and businesses that buy goods for business purposes using the Rat-Ryder e-Commerce platform and returns procedure.
  The goods must be made available for pickup and return to the original buyer.

Please note:– on returning, you may want to consider using trackable shipping, as we cannot be held responsible for the loss of a returned item.